During our interactions, you share personal information with [Pioneering Solutions Studio (Pty) Ltd], registration number 2008/024971/07 and VAT Number 4150261271.
This notice tells you what to expect when we collect and use your information. It is part of our agreement with you, and we may need to update it occasionally, but we will inform you when we do. You should read this notice along with the terms and conditions that apply to the products and services you use.
If you have any questions please contact us at:
Address of Registered Office
Block A, Old Farm office Park
881 Old Farm Road
When you buy our products or services
We need your information to provide our products or services to you. Sometimes we are required by law to collect your information; for instance, tax legislation forces us to collect personal information.
We collect your:
We use this information to :
When you create an online profile
We collect your information when you create an online profile. Some of the fields are mandatory. If you don’t complete all the required fields, you will not be able to create a profile. We will prompt you if this is the case.
It includes your:
When you contact us, we collect information from your message
When you contact us by social media, email, telephone, or online chat with a query, complaint, or request, we collect the information included in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
You have to be older than 18 to use our services or products.
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
If we target a child with a product or service, we will ask for consent from the child’s parent or guardian.
We use suppliers and service providers who we trust to assist us in providing our products to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
Here are some of the instances when we share your information :
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services.
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for [7 years or the longest period in your retention and destruction policy] from the date of your last login to the system.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact us at 012 111 7000.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at firstname.lastname@example.org.
It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.